if your product arrives defective in any way or becomes defective within fourteen (14) days of receiving the product, flow will refund the amount paid for your most recent month of service. refund requests must be made directly to flow at sup@tryflow.co. promptly following receipt of your request (typically within five (5) business days), flow will credit the amount paid for the returned product (less any shipping and handling costs/fees related to the original purchase, which are non-refundable) to the payment method you used to make the original purchase. notwithstanding the foregoing, flow does not control when a specific credit card or payment method company processes a chargeback transaction. you are responsible for contacting your credit card or payment method company if you have questions about the status of the chargeback. 

flow will not provide a refund for a request that is received by flow more than fourteen (14) days after the date of original shipment. flow also does not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use. 

if you are unhappy with your product for any other reason, flow will compensate you at their discretion with either awarded loyalty points, replacement of product, and/or refund of purchase price.